Support and Refunds

This guide explains the different ways to seek support, report inappropriate content, or inquire about payments and refunds on PlayerFan.tv.

Reporting a Match Video (In-App)

If you encounter an issue with a specific match video, you can report it directly within the app.

1. Navigate to the video you wish to report (this can be done from the Match Preview screen).
2. Locate and tap the Report Button. This icon is represented by a flag.
3. Tapping the button launches the Report Screen.
4. In the provided text field, write a message to our support team explaining your reason for the report. Common reasons include:
5. Inappropriate or illegal content.
6. Low video quality or technical issues.
7. Incorrect video that does not match the description or the event.
8. Tap Send Report to send your report to the PlayerFan support team for review.

General Support and Refunds

For all other support issues, including problems with payments, refund requests, or access issues not related to specific video quality, please contact us directly via email.

1. Open your preferred email client.
2. Address your email to our dedicated support mailbox: support@playerfan.tv.
3. In your message, provide as much detail as possible, including:
4. Your PlayerFan email address.
5. A clear description of the issue or question.

Tip: Our support team aims to respond to all inquiries as quickly as possible. Providing complete information helps us resolve your issue faster.